"Our site is like the common ground for the customers to come and find the answers they may be looking for, and that's why we are using React & Share feedback: to get the questions we need to answer.
- Anne Saarinen
- Website manager
- Helsinki University Hospitals
Direct feedback for every article
Because of reader feedback sent through React & Share, HUS totally restructured their content.
Before their refresh, they would write long, dense articles packed with information. The articles could take anywhere from 15 to 30 minutes to read. Readers found this information difficult to plow through.
HUS learned this through direct feedback with React & Share. They've since split their content into smaller articles, answering only a few questions in each article.
Organized dashboard for instant insights
Each topic hub gets it's own category in the React & Share Dashboard. With 49 total hubs, this feature is critical for HUS' website. Each hub has its own content team of experts and editors that need to see React & Share data.
Categories help teams manage only the feedback they're responsible for. Clear away the noise. Let your team work as efficiently as possible.
Accurate sentiment polling
HUS relies on React & Share's content improvement tools because they are the most accurate out there. Site-wide surveys and NPS questionnaires typically draw overwhelming negative responses.
React & Share's easy, intuitive reaction buttons mean readers will gladly let you know how they felt, including positive feedback! HUS can celebrate and copy their successes, rather than fielding only angry survey responses.